At Rhynaria LLC, we want customers to have a clear and straightforward experience when purchasing children’s skateboards, protective gear, and related accessories. This Refund & Return Policy explains our requirements for returns, exchanges, refunds, and the applicable processing times.

1. 30-Day Return Period

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the product should generally:

  • Be returned within the 30-day return period.
  • Be unused and in resalable condition.
  • Include the original packaging, accessories, and applicable product components.
  • Not show signs of damage, misuse, modification, or excessive wear.
  • Be accompanied by reasonable proof of purchase or order information.

Products that do not meet these requirements may not qualify for a return or refund, except where otherwise required by applicable law.

2. Items That May Not Qualify for Return

For health, hygiene, safety, or product-condition reasons, certain protective accessories may have additional return requirements.

A return may be refused or adjusted if a product has been used, damaged after delivery, altered, or returned without necessary components or packaging, subject to applicable consumer protection laws.

If you receive an item that is defective, damaged, or incorrect, please contact us before returning it so that we can provide appropriate instructions.

3. How to Request a Return

To start a return, please contact Rhynaria LLC within the applicable 30-day return period.

Please provide:

  1. Your order number.
  2. The name and email address used for the purchase.
  3. The product you wish to return.
  4. The reason for the return.
  5. Photographs or other information when requested, particularly for damaged, defective, or incorrect products.

Our customer support team will review the request and provide return instructions when the request is eligible.

Please do not send products to the return address before receiving return instructions from our team.

4. Return Address

Unless otherwise instructed by Rhynaria LLC, eligible returns should be sent to:

Rhynaria LLC
4 JONES PL
SAN RAFAEL, CA 94901
United States

Customers should use the return instructions provided by our customer service team, as the appropriate return method may vary depending on the circumstances of the return.

5. Return Shipping Costs

For a return caused by a customer preference, such as ordering the wrong size, changing one’s mind, or no longer wanting the product, the customer may be responsible for applicable return shipping costs.

If the product is defective, damaged upon arrival, or incorrect due to an error on our part, Rhynaria LLC will review the circumstances and provide an appropriate resolution in accordance with applicable law and this policy.

6. Exchanges

We may accept exchanges for eligible products when the requested replacement is available.

An exchange may be considered when:

  • The request is submitted within 30 days of delivery.
  • The original product meets the applicable return conditions.
  • The product has not been improperly used or damaged.
  • The requested replacement is available.
  • The exchange complies with applicable product and return requirements.

Exchange Process

  1. Contact Rhynaria LLC and provide your order information.
  2. Explain the reason for the exchange.
  3. Wait for our confirmation and return instructions.
  4. Send the eligible product according to the provided instructions.
  5. Once the returned item is received and reviewed, we will arrange the replacement when approved and available.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund, where appropriate.

7. Return Inspection

After we receive a returned product, our team will inspect its condition and verify the applicable return requirements.

The inspection may include checking:

  • Product condition
  • Signs of use or wear
  • Damage or modification
  • Original packaging
  • Included accessories and components
  • Order information

A return that does not meet the applicable requirements may be rejected or may receive a reduced refund where permitted by applicable law.

8. Refund Processing Time

Once an eligible return has been received and approved, Rhynaria LLC generally processes the applicable refund within 3 business days.

After we issue the refund, the time required for the funds to appear in the customer’s account may depend on the original payment method and the customer’s bank or payment provider.

The refund will generally be issued to the original payment method used for the purchase unless otherwise required or permitted by applicable law.

9. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number and, when requested, clear photographs showing the product and packaging.

After reviewing the issue, Rhynaria LLC may provide an appropriate solution, which may include a replacement, exchange, refund, or other remedy depending on the circumstances and applicable law.

10. Refunds for Canceled Orders

If an order is canceled before shipment and the cancellation is accepted by Rhynaria LLC, any applicable refund will generally be processed to the original payment method.

If an order has already entered processing or has been shipped, the customer may need to follow the standard return procedure instead.

11. No Automatic or Recurring Charges

All purchases made through the Rhynaria LLC website are one-time purchases.

There are no subscription fees, recurring product charges, or automatic renewal payments associated with standard product purchases. A refund, when approved, applies only to the eligible transaction or products covered by the applicable return request.

12. Important Return Instructions

To help prevent delays, please do not mail a return without first contacting our customer support team.

Customers should:

  • Keep the original order information.
  • Package the product securely.
  • Include the required accessories and components.
  • Use the return address and instructions provided by Rhynaria LLC.
  • Retain shipping or tracking information until the return has been processed.

Rhynaria LLC is not responsible for returns sent to an incorrect address or without following the provided return instructions.